From the retailer...

We want you to be happy when you shop at GetWineOnline. A good experience makes for a loyal customer, and customer loyalty is what we're all about. Here's what we are willing to do:

If there is any problem with your order, we want to hear about it, contact us within 30 days of receipt of the product and we will sort it out as quickly as possible.

Shipping:

At GetWineOnline we use Federal Express as our primary shipping service ensuring on-time and safe delivery. In order to provide our customers with cheapest shipping rates possible, we generate live rates through FedEx's system during the checkout.